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After Sales
If you
have a Fringe product that you believe is faulty
your first call should be on your installer or
retailer. However we realise that this is not always
possible so if you wish you may return the product
directly to us for testing. This will be done free
of charge and if the product is found not to be
faulty it will be returned to you at no charge. If
the product is found to be faulty and is covered by
our 3 year guarantee a new replacement will be sent
to you completely free of charge. Should the product
be found to be faulty and out of guarantee we can
offer a low cost service exchange unit, (new), and
will contact you before anything is done.
When
returning product to us be sure to include your
return address and telephone number or email
address. By arrangement product may be brought
directly to our premises and tested while you wait.
If you
have a technical query with a Fringe product that is
in service in your home we may be contacted via
email or telephone. Useful links are to be found on
this web site that will answer a great many of your
queries. Please look at the contact page for our
address, email address and telephone number and the
useful links page for web addresses.
The
above information relates to UK customers only,
overseas customers should contact their nearest
distributor.
Nothing
contained in this page affects your statuary rights.
...the Fringe commitment
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